We work hard and we spend a lot of time at the office making sure our valued guests have an unforgettable experience.
Nick has a background in the tourism & hospitality industry, having studied hotel operations through the International College of Hotel Management (ICHM) and having worked with the Red Carnation Hotel Group for 6 years in South Africa and the UK. Nick is an Associate of the Chartered Institute of Management Accountants (CIMA), and over the past 10 years has partnered with The Nox Group’s founder, Richard Marshall, in driving the strategic direction of the business. Nick grew up in Natal but is now an adopted Capetonian through marriage, and is a father of two young boys.
Guest Service & Operations
Joe began his journey in the tourism industry in 2002. He comes with experience obtained in the car rental sector and is proud to have had some of the leading accommodation establishments as his clients. He is extremely passionate about delivering service of the highest standards. Since joining the Nox team in 2016, he has changed role and now forms part of our guest services team.
Guest Service & Operations
Kelly is a small town girl with a great love for the outdoors. After school, and some time in Australia, she moved to the Cape where she studied Management and specialised in Tourism and Events. She is a self appointed organisational nerd and can be found finding excuses to create (yet another) spreadsheet. When Kelly is not creating spreadsheets or organising something, you'll most likely find her sipping on some wine or taking in the beauty that is Cape Town.
After completing school in Durban, Kim spent time gaining valuable life experience in America, the UK and Europe. She spent time as a connoisseur of fine drinks, and later, furthered her travels as a yacht stewardess. When landing back on solid ground, she joined the accounts team of an engineering firm, where she gained a wealth of knowledge in the 4 years she was there. She now calls Cape Town her home and spends the daylight hours as a member of the Nox accounts team. A dedicated individual, Kim always gives 100% in everything she does.
Nox Property Sales
Hailing from a successful property family, Martin heads up Nox Property, which is our property sales division, launched in 2017. Martin has sold property since 2010 and was in the top 3 leading agents for Engel Volkers nationally in South Africa for the past 3 years. Martin has a wealth of knowledge and is extremely committed to his clients, always making sure their needs are met. Martin has family in Europe and has sold almost 90% of his property to European clients through his networks.
Paul grew up in Cape Town completing his schooling at Rondebosch Boys High. After doing a course in Business Computing at Damelin the travel bug got him and he spent a few years working and travelling overseas visiting Europe, North America, the Middle East and Asia. After returning to Cape Town he started showing others his home country taking tourists to Cape Point and the Winelands later becoming a qualified tour guide. The long days days in the hot sun started getting to him and found employment at a competing hospitality company before moving over to Nox Rentals in 2016. He loves being on the road visiting Nox properties dealing with whatever issues come up. In his limited spare time he likes taking long walks along the Sea Point Promenade or a drive into the countryside.
Nicole obtained a BA degree majoring in Psychology & Sociology from the University of Stellenbosch before joining the real estate industry in 2014 working across the Atlantic Seaboard & City Bowl. Nicole joins Nox Property with a focus on both long-term residential rentals & sales. When she is not concluding deals, you can find her walking her two adorable Jack Russell puppies on the mountain or the beach.
Affectionately known as Mr K, Henry was born in Zimbabwe to parents of Malawian origins. He joined Hospitality industry after a stint in clothing industry where he followed his father's footsteps as a clothing designer. The love of meeting new people and travelling made him switch and pursue Hospitality training in Zimbabwe. He moved to South Africa in early 2008 and has been working in different Holiday Rental Companies in Cape Town ever since. Hard work and dedication has seen him grow through the ranks in the past 5yrs into different management positions. He describes his love for Hospitality as a calling. During his spare time Henry finds himself driving along the coast and loves nature.
Innocent, originally from Zimbabwe, joined the Nox Group in 2014. He worked for many years as a housekeeper supervisor and is now a valued part of the Nox Host team. Inno particularly enjoys meeting and engaging with to individuals from around the globe.
Born and bred in Cape Town, Rudi made the move to the City of Gold (Johannesburg) to pursue his professional football career.
He spent 13 successful years playing for Supersport United and Moroka Swallows. During Rudi's football career, his teams won 3 ABSA Premier League titles and the MTN 8 Trophy. He is a self proclaimed fitness fanatic and dedicated runner. He also cycles from time to time and absolutely loves playing golf.
Rudi joined the Nox Rentals team in mid 2018 and his passions are meeting new people and customer satisfaction - a perfect fit for his role here as a Senior Host.
When he's not working, he loves spending time with his wife and children.
Phanuel Bongani Baloyi
Bongani, a great lover of football, moved to Cape Town in 2005. He first worked as a waiter in a Kloof Street institution, where he gained his passion for customer service. From here, he moved into a sales consultant role in the hospitality industry, before he joined Nox Rentals in 2019. At Nox, Bongani forms part of our valuable host team welcoming and looking after our guests.
Partner Relations and Operations (PRO)
Cadi recently relocated back to Cape Town after living in the UK for over 20 years and is very excited to be a part of the Nox family. Cadi has a background in Property Management, having worked in the Property Industry in various roles over the past 12 years. She is a keen traveler who enjoys dance classes and getting re-acquainted with beautiful Cape Town.
Born and raised in the Mother City, Daniel spends his free time outdoors rock climbing, hiking or cycling in and around Cape Town. After returning from a year abroad, Daniel joined the Nox Group in 2019. He has an eagerness to achieve ultimate client satisfaction by utilizing his hospitality knowledge and local expertise.
Hassan is originally from Malawi, but has been on adventures in Cape Town since 2007. Although he says there's no place like home, he believes Cape Town is full of new places to explore and that he still has so much to learn before returning home. Always thirsting to learn more, Hassan aims to grow with the company and further his knowledge in Tourism and Hospitality.
Art grew up in small village of Wave Crest in Eastern Cape. After school he finished a short course in Tourism and then moved to Cape Town in search of new opportunities. After a stint as a waiter for a Casino, he later joined the Nox Group as a Guest Consultant. He is now host to his own portfolio of properties at Nox. Art loves the Cape Town life and enjoys to share this with his guests.
Partner Relations and Operations (PRO)
Brendan has over 20 years experience in the hospitality industry, with his main focus being on customer service, client satisfaction and product delivery. His primary goal is to ensure that our properties are kept to the highest possible standards and partners receive the best service. He has a keen eye for detail and balance, making his role in Partner Relations and Operations at the Nox Group perfect for him. He joined the team in 2016.
Tamara joined the Nox team in 2011 and has worked in most divisions, which gives her an amazing knowledge of the company. Currently, Tamara is Head of Trade Reservations for the Nox Group, having previously worked in a Reservations, Operations and Guest Relations capacity. She’s a team player and goes out of her way to help both clients and colleagues. Coming from a tour operator background, she’s well acquainted with high-end luxury properties (which is why she loves the Nox portfolio.) Outside of work she enjoys spa treatments, the odd adrenaline rush (she lost both shoes skydiving!), and is best known for her straight forward sense of humour.
Osman joined Nox Rentals in 2009 after years of dedicated work in hospitality. He is efficient, hard working and has a keen eye for perfection. He is responsible for ensuring that the properties are ready for guests arrivals and that they are left in the right state upon guest departures. After heading up the Guest Relations team for 3 years, he is now in charge of the Housekeeping department and runs a tight shop. Ozzie is a very kind and warm person and extremely helpful to guests. He is an asset to the Nox Team. In his spare time, he enjoys relaxing with his family.
Richard studied B. Bus. Sci at the University of Cape Town, before working in the banking industry in the UK. He returned to SA in 2001 and started his first tourism focused start-up (a scheduled nightlife tour operator) in 2002. Since then, Richard has been involved in starting and growing six other businesses. He is now focused primarily on growing The Nox Group and, when not working, spending time with his wife, Lyndal, and their two young children.
Tamsyn joined the accounts department in January of 2012 and soon proved herself an asset to every department with her willingness to help out wherever she can. Now affectionately known as the ‘Random Task Manager’, she has become the go-to person for almost anything Nox-office related, although her main role still lies in heading up the Accounts team. When she’s not running spreadsheets or manning the Nox fort, Tamsyn will admit to being a well-seasoned expert at the traditional South African braai but adds that she enjoys cooking in general. Her friendly, outgoing and passionate character has brought a great buzz to the team and we are very lucky to have her.
Head of Sales & Distribution
Joining Nox in 2007 as a member of the Reservations and Guest Relations team, Charlotte has proven herself an indispensable member of the Nox family. Her experience and passion for what we do have seen her grow into heading up the sales, reservations and distribution departments, as well as a position as a strategic member of the management team. When she's not focusing her energies on work, she spends time with her husband, Peter, and two beautiful children.
Lauren grew up in Malawi but did her schooling and tertiary education in South Africa where she received her degree in Business Administration. She worked at a family Game park in Malawi for a while building experience in tourism. After moving back to South Africa in 2015 she started working at Nox Rentals where she has been part of the reservation team and later on taking up some responsibility in marketing. Her passion for travel and social media have become her career and she brings new ideas and inspiration to all areas of her job. She brings friendliness and professionalism to the work environment as well as to all her clients.
Partner Acquisition & Retention
With over a decade of experience in the hospitality industry Charlie has a keen understanding of how to deal with any situation which could be thrown at him. He strongly believes that the client's needs must be looked after first, as without them, the industry would not be in existence. Working with people has always been a strength of Charlie's, and he enjoys engaging with and satisfying the Nox partners, which is his main role at Nox. He joined the team in 2016.
Kerri joined the Nox Family in 2015, fresh out of school. Her willingness to learn and get involved is ever present and you can find her helping in each and every division. Her main responsibilities lie in the Distribution division and under the guiding hand of Charlotte she has grown and developed in her role. You can always find her singing away and giving out fashion advice. She has a great passion for what she does and is looking forward to learning and gaining more experience and knowledge at Nox as her skills develop.
Partner Relations and Operations (PRO)
Sam, born and bred in Cape Town, joined the Nox family in 2014, in the maintenance division. With 7 years of maintenance and construction experience behind her, it was a fantastic "fit". She then went on to head up the product team, where she thoroughly enjoyed the upgrading and improvement projects across the portfolio. She says that it gives her great satisfaction and joy to see the progress and outcome of the projects. Sam is now one of our PRO’s ensuring that our properties are carefully managed and partners receive the best possible service. When she's not working - Sam enjoys being outdoors in our beautiful city, camping and spending time with her 'furkids'.
Yudi Michael Patrick
Partner Relations and Operations (PRO)
Mike, also known as "Paddy", hails from the beautiful Swaziland. He joined the Nox team in 2015 and was responsible for overseeing our Guest Relations team. He now hosts his own portfolio of properties at Nox. A lover of football, Mike is also the proud father to young Sam. Paddy is well known around the office for his incredibly friendly personality and delicious curries!
Born close to Lake Malawi, Peter started working in hospitality at the age of 19, where he found his love for travel. After a couple of years in the industry, he decided to move to Cape Town in search of new opportunities. He started working in Camps Bay, managing 12 apartments, and after honing his skills for 7 years, he joined Nox Rentals. Peter is now one of the top team members in our hosting team.. He is a people's person and a proud Man United supporter.
Sheri began her career at The Nox Group at the end of 2014 and says she enjoys the family environment and the continuous learning curve she finds herself in on a daily basis. Her first role at Nox was in Admin in the Guest Relations/Operations team. After a couple years, Sheri moved over to the Reservations team where she quickly learnt the ropes and now heads up the Online Travel Agent enquiries. She is also a key member of the Culture team, which works toward creating a happy office environment, with the goal "to make work a place you want to be". Sheri loves the challenges she's presented with as she enjoys continual improvement.
Hosting & Stock Control
Patience, our office mom, has a background in restaurants and restaurant management. She is exceptionally good at front of house and with both our guests and Nox family. Patience joined Nox Rentals in 2015, and now manages our office inventories and assists in the hosting department. She is also the mother of two vibrant young boys.
At the young age of 22 Audrey jetted off to work at sea on the cruise ships. After 5 years and 80 countries, she came home to Cape Town to find her land legs and enjoy her beautiful home town. Audrey has two cats who follow her everywhere (she claims they are the most loving cats in the world.) Her passions include cinema, photography, travel, and finding the perfect holiday villas for our Cape Town visitors. Audrey joined the reservations team in early 2017.