Nick has a background in the tourism & hospitality industry, having studied hotel operations through the International College of Hotel Management (ICHM) and having worked with the Red Carnation Hotel Group for 6 years in South Africa and the UK. Nick is an Associate of the Chartered Institute of Management Accountants (CIMA), and over the past 10 years has partnered with The Nox Group’s founder, Richard Marshall, in driving the strategic direction of the business. Nick grew up in Natal but is now an adopted Capetonian through marriage, and is a father of two young boys.
Guest Services & Acquisitions
As a classically trained performer, Jess has a passion for people, creativity and rising to new challenges. Her strong work ethic, organisational and management skills are her biggest assets in making the most of every opportunity. Joining Nox in 2016, Jess had been part of the Operations Team and learned the ins and outs of exceptional service delivery from some of the best in the game. She now looks after guest services.
Hosting & Stock Control
Patience, our office mom, has a background in restaurants and restaurant management. She is exceptionally good at front of house and with both our guests and Nox family. Patience joined Nox Rentals in 2015, and now manages our office inventories and assists in the hosting department. She is also the mother of two vibrant young boys.
At the young age of 22 Audrey jetted off to work at sea on the cruise ships. After 5 years and 80 countries, she came home to Cape Town to find her land legs and enjoy her beautiful home town. Audrey has two cats who follow her everywhere (she claims they are the most loving cats in the world.) Her passions include cinema, photography, travel, and finding the perfect holiday villas for our Cape Town visitors. Audrey joined the reservations team in early 2017.
Partner Relations and Operations (PRO)
Brendan has over 20 years experience in the hospitality industry, with his main focus being on customer service, client satisfaction and product delivery. His primary goal is to ensure that our properties are kept to the highest possible standards and partners receive the best service. He has a keen eye for detail and balance, making his role in Partner Relations and Operations at the Nox Group perfect for him. He joined the team in 2016.
Art grew up in small village of Wave Crest in Eastern Cape. After school he finished a short course in Tourism and then moved to Cape Town in search of new opportunities. After a stint as a waiter for a Casino, he later joined the Nox Group as a Guest Consultant. He is now host to his own portfolio of properties at Nox. Art loves the Cape Town life and enjoys to share this with his guests.
Hassan is originally from Malawi, but has been on adventures in Cape Town since 2007. Although he says there's no place like home, he believes Cape Town is full of new places to explore and that he still has so much to learn before returning home. Always thirsting to learn more, Hassan aims to grow with the company and further his knowledge in Tourism and Hospitality.
Joe began his journey in the tourism industry in 2002. He comes with experience obtained in the car rental sector and is proud to have had some of the leading accommodation establishments as his clients. He is extremely passionate about delivering service of the highest standards. Since joining the Nox team in 2016, he has changed role and now forms part of our guest services team.
Projects & Marketing Co-ordinator
Kelly is a small town girl with a great love for the outdoors. After school, and some time in Australia, she moved to the Cape where she studied Management and specialised in Tourism and Events. She is a self appointed organisational nerd and can be found finding excuses to create (yet another) spreadsheet. When Kelly is not creating spreadsheets or organising something, you'll most likely find her sipping on some wine or taking in the beauty that is Cape Town.
After completing school in Durban, Kim spent time gaining valuable life experience in America, the UK and Europe. She spent time as a connoisseur of fine drinks, and later, furthered her travels as a yacht stewardess. When landing back on solid ground, she joined the accounts team of an engineering firm, where she gained a wealth of knowledge in the 4 years she was there. She now calls Cape Town her home and spends the daylight hours as a member of the Nox accounts team. A dedicated individual, Kim always gives 100% in everything she does.
Nox Property Sales
Hailing from a successful property family, Martin heads up Nox Property, which is our property sales division, launched in 2017. Martin has sold property since 2010 and was in the top 3 leading agents for Engel Volkers nationally in South Africa for the past 3 years. Martin has a wealth of knowledge and is extremely committed to his clients, always making sure their needs are met. Martin has family in Europe and has sold almost 90% of his property to European clients through his networks.
Paul grew up in Cape Town completing his schooling at Rondebosch Boys High. After doing a course in Business Computing at Damelin the travel bug got him and he spent a few years working and travelling overseas visiting Europe, North America, the Middle East and Asia. After returning to Cape Town he started showing others his home country taking tourists to Cape Point and the Winelands later becoming a qualified tour guide. The long days days in the hot sun started getting to him and found employment at a competing hospitality company before moving over to Nox Rentals in 2016. He loves being on the road visiting Nox properties dealing with whatever issues come up. In his limited spare time he likes taking long walks along the Sea Point Promenade or a drive into the countryside.
Sisanda joined the Nox team in 2016 and has been running the Canal Quays, Harbour Bridge and CBD operations since. She is a self driven and motivated team member and a mother of 2 young girls. In her spare time, you will find Sisanda reading a good book, shopping or researching her next trip.
Siya is originally from the Eastern Cape but now finds himself loving the Cape Town life. He enjoys meeting different people from all over the world and therefore his role as a host suits him to the tee! Siya joined the team in 2016.
Tinashe, born and bred in the Midlands province of Zimbabwe is one of four children. He is fluent in Shona (his native tongue), English and Xhosa and really enjoys reading novels and watching world current affairs news. Nash also loves playing soccer and is a huge Manchester United Fan! He joined the Nox team in 2016 and is currently working as one of our hosts.
Partner Relations and Operations (PRO)
With nearly a decade of corporate experience, Keagan brings with him an acute understanding of the ins and out of professional business practice, client satisfaction and operational development. His time at multinational organisations has given him a keen sense of global market trends and expectations, as well as a skill-set engineered to address a myriad of different situations and challenges. Currently, he puts his passion for people, attention to detail and proactive approach to use as a senior member of the Partner Relations & Operations team at The Nox Group.
Sheri began her career at The Nox Group at the end of 2014 and says she enjoys the family environment and the continuous learning curve she finds herself in on a daily basis. Her first role at Nox was in Admin in the Guest Relations/Operations team. After a couple years, Sheri moved over to the Reservations team where she quickly learnt the ropes and now heads up the Online Travel Agent enquiries. She is also a key member of the Culture team, which works toward creating a happy office environment, with the goal "to make work a place you want to be". Sheri loves the challenges she's presented with as she enjoys continual improvement.
Tyler joined the Nox team in 2015 on a part time basis during his study leave and loved it so much that he decided to stay! He grew up in South Africa and moved to the UK in his teenage years. He has traveled to many destinations around South Africa and Europe and enjoys meeting guests from all over the world! Tyler now hosts his own portfolio of properties at Nox.
Eva had a brief introduction to the Tourism Industry in 2003 whilst completing her studies at UCT in Organizational Psychology. She then followed her passion for the film industry working on set with her dog and training young starlets. She returned into the tourism pool and joined Nox Rentals in April 2009 as a Guest Relations and Reservations Consultant. Almost a decade later, having worked through various roles, Eva continues to implement improvements and has been heading up the Operations division. She now focuses on Guest services.
Tamara joined the Nox team in 2011 and has worked in most divisions, which gives her an amazing knowledge of the company. Currently, Tamara is Head of Trade Reservations for the Nox Group, having previously worked in a Reservations, Operations and Guest Relations capacity. She’s a team player and goes out of her way to help both clients and colleagues. Coming from a tour operator background, she’s well acquainted with high-end luxury properties (which is why she loves the Nox portfolio.) Outside of work she enjoys spa treatments, the odd adrenaline rush (she lost both shoes skydiving!), and is best known for her straight forward sense of humour.
Osman joined Nox Rentals in 2009 after years of dedicated work in hospitality. He is efficient, hard working and has a keen eye for perfection. He is responsible for ensuring that the properties are ready for guests arrivals and that they are left in the right state upon guest departures. After heading up the Guest relations team for 3 years, he is now in charge of the Hosting department and runs a tight shop. Ozzie is a very kind and warm person and extremely helpful to guests. He is an asset to the Nox Team. In his spare time he enjoys spending time with his family.
Matt grew up in the Kingdom of Swaziland and brings with him a love of all things Africa. He has spent a great deal of time in Game Parks and confesses to being a fan of bush-whacking. He enjoys travelling and has done many a tour ranging from tenting to hotels and most recently embarked on an extensive journey through Mozambique. Matt spent the last few years managing his family’s Property Maintenance company in Swaziland and discovered Nox on a holiday to Cape Town. Matt began his Nox career in 2013 as a Guest Relations Consultant, but is now host to his very own portfolio of properties. He is without a doubt the best go-to person for all thing Africa-travel advice.
Dan joined Nox Rentals in November 2009 to head up the Property Maintenance division. His expert skills ensures that all of our villas and apartments are free from any physical defects, our partners are provided with property reports, and any daily maintenance issues are resolved as efficiently as possible. His wealth of knowledge and experience in the industry has ensured that we are able to offer an informed, comprehensive Property Management service - an offering which has proven to be invaluable when taking on daily maintenance and medium-sized refurbishment projects.
Richard studied B. Bus. Sci at the University of Cape Town, before working in the banking industry in the UK. He returned to SA in 2001 and started his first tourism focused start-up (a scheduled nightlife tour operator) in 2002. Since then, Richard has been involved in starting and growing six other businesses. He is now focused primarily on growing The Nox Group and, when not working, spending time with his wife, Lyndal, and their two young children.
Tamsyn joined the accounts department in January of 2012 and soon proved herself an asset to every department with her willingness to help out wherever she can. Now affectionately known as the ‘Random Task Manager’, she has become the go-to person for almost anything Nox-office related, although her main role still lies in heading up the Accounts team. When she’s not running spreadsheets or manning the Nox fort, Tamsyn will admit to being a well-seasoned expert at the traditional South African braai but adds that she enjoys cooking in general. Her friendly, outgoing and passionate character has brought a great buzz to the team and we are very lucky to have her.
Head of Sales & Distribution
Joining Nox in 2007 as a member of the Reservations and Guest Relations team, Charlotte has proven herself an indispensable member of the Nox family. Her experience and passion for what we do have seen her grow into heading up the sales, reservations and distribution departments, as well as a position as a strategic member of the management team. When she's not focusing her energies on work, she spends time with her husband, Peter, and two beautiful children.
Lauren grew up in Malawi but did her schooling and tertiary education in South Africa where she received her degree in Business Administration. She worked at a family Game park in Malawi for a while building experience in tourism. After moving back to South Africa in 2015 she started working at Nox Rentals where she has been part of the reservation team and later on taking up some responsibility in marketing. Her passion for travel and social media have become her career and she brings new ideas and inspiration to all areas of her job. She brings friendliness and professionalism to the work environment as well as to all her clients.
Partner Relations and Operations (PRO)
With over a decade of experience in the hospitality industry Charlie has a keen understanding of how to deal with any situation which could be thrown at him. He strongly believes that the client's needs must be looked after first, as without them, the industry would not be in existence. Working with people has always been a strength of Charlie's, and he enjoys engaging with and satisfying the Nox partners, which is his main role at Nox. He joined the team in 2016.
Lauren has been part of the family since 2013 and considers the Classic Villas division her baby. She has grown extensively in the last year and now heads up the Direct and OTA Reservations teams for the Nox Group. Her love for travel and people was discovered when she braved the USA soil and spent a year with similar minded foreigners looking for adventure, picking up new skills, learning about different cultures, drinking many margaritas and making life time friends who she now considers extended family. Being taught the ropes by Charlotte, she now offers her advice and making use of her people skills to make sure she find the perfect holiday accommodation for those travelling to our shores.
Kerri joined the Nox Family in 2015, fresh out of school. Her willingness to learn and get involved is ever present and you can find her helping in each and every division. Her main responsibilities lie in the Distribution division and under the guiding hand of Charlotte she has grown and developed in her role. You can always find her singing away and giving out fashion advice. She has a great passion for what she does and is looking forward to learning and gaining more experience and knowledge at Nox as her skills develop.
Partner Relations and Operations (PRO)
Sam, born and bred in Cape Town, joined the Nox family in 2014, in the maintenance division. With 7 years of maintenance and construction experience behind her, it was a fantastic "fit". She then went on to head up the product team, where she thoroughly enjoyed the upgrading and improvement projects across the portfolio. She says that it gives her great satisfaction and joy to see the progress and outcome of the projects. Sam is now one of our PRO’s ensuring that our properties are carefully managed and partners receive the best possible service. When she's not working - Sam enjoys being outdoors in our beautiful city, camping and spending time with her 'furkids'.
Yudi Michael Patrick
Mike, also known as "Paddy", hails from the beautiful Swaziland. He joined the Nox team in 2015 and was responsible for overseeing our Guest Relations team. He now hosts his own portfolio of properties at Nox. A lover of football, Mike is also the proud father to young Sam. Paddy is well known around the office for his incredibly friendly personality and delicious curries!
Born close to Lake Malawi, Peter started working in hospitality at the age of 19, where he found his love for travel. After a couple of years in the industry, he decided to move to Cape Town in search of new opportunities. He started working in Camps Bay, managing 12 apartments, and after honing his skills for 7 years, he joined Nox Rentals. Peter is now one of the top team members in our hosting team.. He is a people's person and a proud Man United supporter.
Nicole obtained a BA degree majoring in Psychology & Sociology from the University of Stellenbosch before joining the real estate industry in 2014 working across the Atlantic Seaboard & City Bowl. Nicole joins Nox Property with a focus on both long-term residential rentals & sales. When she is not concluding deals, you can find her walking her two adorable Jack Russell puppies on the mountain or the beach.