Terms & Conditions

The stuff we want you to know up front. (download our full T&C’s here: Nox Rentals Terms and Conditions)

Arrival & Departure

  • Standard check-in time is 2pm on the day of arrival.
  • Check-out time is 10am on the day of departure.
  • We will try to accommodate all other arrival and departure times. If you have any special requests please contact the office on support@noxrentals.com or via telephone on +27 21 201 1216.
  • To guarantee early arrivals or late departures, an additional fee of a half day’s rental will be charged.
  • Upon check-in, you will be required to produce proof of your credit card as well as identification. An imprint of your credit card will be taken and held for the duration of your stay. This will only be used in the case of damages.

Cancellation policy

  • Any booking cancelled more than three months prior to arrival date pays a 10% fee.
  • Bookings cancelled between 90 and 60 days of arrival date pay a 25% cancellation fee.
  • Bookings cancelled between 60 and 30 days of arrival date pay a 50% cancellation fee.
  • Bookings cancelled less than 30 days from arrival date pay a 100% cancellation fee.
  • As of 1 May 2017, Nox Rentals will charge a R450 contract fee for each booking. Prior to this, it is R395.
  • Refunds and waiver of cancellation policies are at the discretion of management and the ability to re-let the property.

We advise all clients to take out cancellation insurance.

Liability

The Tenant accepts liability for all minors and all visitors to the property. For more information or any queries, please call contact us here.

Events Policy

Our Villas are for Accommodation purposes only. We do not act as a hosting venue nor are our properties intended for such use and our full policy on noise contraventions and rules is available to read here. In the event of you wanting to host an intimate function, please note that the following rental terms apply:

  • The night of the function will be billed at 3 x the daily rental rate over and above the accommodation fee.
  • We require the presence of a professional events manager and recommend Victoria Jackson from ‘Evention’

We will also need you to agree to the terms and conditions set out in this downloadable Events Memo.