Nox Rentals has been in the property management services business in Camps Bay and the Atlantic Seaboard since 2002.
What role does Property Management Services play?
Charlotte Metelerkamp, Sales & Marketing Manager at Nox Rentals, said: “Our business is to manage and rent out clients’ second homes, holiday homes and apartments and investment properties. A good property management service takes all the hassles of managing a property profitably off a client’s hands.
“We take care of the marketing of holiday houses and apartments, guest relations, housekeeping, maintenance and administration. Nox Rentals even deals with municipal accounts and home service providers of essentials such as electricity and Internet.
“The properties’ exposure to potential guests is far better when managed professionally, resulting in higher occupancy levels. We service a large database of approved guests looking at booking their upmarket holiday house or apartment in Cape Town’s most sought after seaside suburbs.”
Short-term holiday rentals can result in wear and tear on the properties, and this is where property management and marketing services really help property owners.
Continues Charlotte: “It is our responsibility to ensure that the property is managed effectively and to excellent standards. Inventories, checks and supervision are put in place for each property. Properties undergo a monthly audit to ensure everything is in good working order.
We arrange everything: from the replacement of globes to swapping faulty items such as hairdryers, to pool and garden services.
“Our team of property managers and handymen gets to know the properties we manage so that they’re able to deal with any issues swiftly and effectively. When the job at hand is too specialised for our internal staff, our preferred suppliers respond quickly and cost effectively.
We also have a very close relationship with the servicing staff members who clean the properties on a daily basis.”
Why choose Nox Rentals as your Property Manager?
Nox Rentals offers a number of services in the vacation rental market space, including property management, marketing and vacation rental operations.
As a member of Cape Town Tourism and the South African Tourism Services Association (SATSA), Nox Rentals boasts the largest portfolio on the Atlantic Seaboard, with the highest occupancy rates.
Added Charlotte: “We have a fantastic network of travel and booking agents, both locally and internationally, as well as a number of the larger operators. We communicate with over 2 000 tour operators and travel agents every month.”
Nox Rentals keeps close control of property maintenance. “Any property issues are reported and internally assigned to the relevant team to resolve, ensuring that all items are actioned.
“We communicate regularly with property owners, who receive a monthly statement outlining the work which had been done on the property; a breakdown of the property management activities and associated costs as well as notes for the property owner’s consideration that have come up in the monthly audit.
“We provide owners with recommendations, in the form of a status report, to assist them when making decisions about reinvestment in their properties,” said Charlotte.
Nox Rentals’ office in Totnes Avenue, Camps Bay is open 363 days per year. The location right in the area where the properties under management are situated, results in seamless servicing of both property owners and guests.
Nox Rentals booking statistics
With in excess of 90 properties under exclusive management, Nox Rentals is the property manager with the largest luxury villa portfolio in South Africa.
In an average year, across these exclusively managed properties, 3 000 bookings are secured with an average of five nights’ stay, translating to 10 000 nights of occupancy and approximately 30 000 guests per year.
Learn more about the property management services offered by Nox Rentals.