Jobs at Nox
We are always looking for great talent to join our team: fun people who fit our culture with relevant tourism industry skills and a passion for excellence.
Wondering why you should hop on board with us?
At Nox, culture isn't just a buzzword. It's the lifeblood of our business, guiding our every action and decision, especially when it comes to expanding our team. If you're looking for a place where your skills are valued and your passion is fostered, look no further! We can't wait to meet you.
We live by our Core Values:
1. We Shoot Straight
Honesty is the best (and only) policy. No hidden agendas. No sugar-coating bad news. No "sales tactics" on guests. Our default is transparency.
2. We're at Your Service
We're here to take the burden off of our guests and partners. It's not always fun, and it's not always convenient, but we do it because it makes the difference.
3. We're Getting Better
Our company is a work in progress. We are continually trying to improve our systems, our processes, and our services. We like to innovate rather than react.
4. We're a Great Team
We do our own roles to the best of our ability. But we're also always there to help a teammate out when needed. We look out for each other, care for each other, and work for the team.
5. We're Having a Jol ("jol" is South African slang for "having fun")
Life is too short not to have some fun wherever you can find it. Our work can be stressful, and being professional is top of our agenda, but we try to keep it light-hearted.
6. We Add value
Making a profit and reaping financial rewards comes from adding value to others. We focus on adding that value and know that (over time) we will be rewarded.
7. We give back
Business is about more than just maximising the bottom line or earning a paycheck and going home. We want our business to reflect that and to be a small part of making a better world.
Some other great benefits of working at Nox:
- We're about results! You decide when you arrive and leave the office, and how you do your best work
- Monthly salary and company benefits (retirement annuity; life and disability cover)
- Work in the beautiful suburb of Camps Bay and have a desk with a sea view
- Wear jeans to work
- We're a great team.
- Quarterly social events – Nox Nights!
Take The First Step
If that sounds like an environment that you'd like to contribute to, contact us or send a CV (including a few interesting things about yourself) to support@nox.capetown.
Current Job Vacancies
Host
The primary purpose of a Host is to ensure that the properties within their allocated portfolio (anywhere from 10 to 15 properties) are maintained and presented in a rental-ready state at all times. A Host is responsible for all operational aspects of their portfolio, is customer-centric, and is the primary point of contact for all incoming and in-house guest interactions.
A Host works alongside their PROs (Partner Relations and Operations Consultant) to ensure that all maintenance requirements (as per Owner/Partner/Property needs) and damages are recorded and swiftly attended to, in order to avoid loss of booking income.
Hosts must be able to problem solve, actively step in and assist their housekeepers and ensure housekeeping and property standards are maintained at all times. Hosts should be Cape Town ambassadors, adding to their guest experiences by recommending Cape Town excursions etc.
Customer service and customer care are at the forefront in this role - Hosts must be able to resolve conflicts, stay on top of guest queries & complaints as and when these arise and be proactive in their resolution until such time as the guest is happy.
Hosts lean on their PROs where the complaints are of a property-related nature and work alongside the office-based service administration team where guest complaints require escalation.
Hosts are not desk jockeys and don't work standard 9 - 5 work days. They are a shifted crew, who will benefit from managing their own time around preparing for guest arrivals. Transport is essential for this role, as hosts are out and about travelling between their properties daily.