Rating 4.8 (70)

Exquisite Apartment in Mouille Point near Golf Course (Serenity)


Bedroom 1 bedrooms
Bathroom 1 baths
Guests 2 guests
Pets Not Allowed Pets Not Allowed

Location Location

Description Description
This gorgeous 1 bedroom apartment is located in Mouille Point, a stone's throw from the Metropolitan Golf Course and walking distance to shops and restaurants.

The open-plan living area overlooks the golf course and has partial sea views. The kitchen is fully equipped, including washing machine and tumble dryer.

The Master bedroom has a large en-suite bathroom with bath and shower.

For added convenience, the apartment has a back up power supply, so guests will not be inconvenienced during times of Load Shedding.
Neighborhood Neighborhood
Mouille Point is a lovely area, within walking distance of the V&A Waterfront. It has a wonderful seaside promenade as well as the Green Point Urban Park and the Metropolitan Golf Club. There area number of excellent restaurants and bars in the area.
Notes Notes
Strictly no smoking allowed in this apartment.

Amenities 44 Amenities
  • Air conditioning
  • Bathtub
  • Bed linens
  • Cable TV
  • Cleaning before checkout
  • Cleaning Disinfection
  • Coffee maker
  • Cookware
  • Desk
  • Dishes and silverware
  • Dishwasher
  • Dryer
  • Elevator
  • Enhanced cleaning practices
  • Extra pillows and blankets
  • Golf course front
  • Golf view
  • Hair dryer
  • Hangers
  • Heating
  • High touch surfaces disinfected
  • Hot water
  • Internet
  • Iron
  • Kettle
  • Kitchen
  • Laptop friendly workspace
  • Luggage dropoff allowed
  • Microwave
  • Oven
  • Path to entrance lit at night
  • Refrigerator
  • Safe
  • Shampoo
  • Stove
  • Toaster
  • Towels provided
  • TV
  • Washer
Location
  • Mouille Point
  • Electricity Back-up
  • LS Proof
  • Parking
  • Walking Distance to Ocean

Reviews Rating 4.8 (68) Reviews
Rating 5
Beautiful apartment on the beach
Beautiful, light, and airy apartment right on the beach. Nicely decorated and very clean.

Louise - Posted: 1/25/2023
Rating 5
A great apartment which matched the pictures and listing. Appliances and contents were top notch and I will forsure be returning. Host was very responsive to any questions. The location was also perfect close to shops and restuarants. The only downside was the back up power which did not work and makes a noise when the power was out.
Sheldon - Posted: 1/24/2023
Thank you for your review. We're so glad you enjoyed your stay with us. We will definitely look into getting the backup power fixed. Hope we can welcome you again!
Nox Cape Town staff
Rating 5
absolutely perfect place. best airbnb we stayed in while in Cape Town.
Rick - Posted: 1/19/2023
Thank you so much for your review. We are really glad you enjoyed your stay with us!
Nox Cape Town staff
Rating 5
Nox accommodation was beyond all expectations. it was beautiful, it was clean, and our host Faseeg was always amazing. 10/10 would recommend this place
Natasha - Posted: 1/18/2023
We appreciate your kind words and positive review. Thank you so much and we are looking forward to assisting you with accommodation in the future.
Nox Cape Town staff
Rating 5
Beautiful apartment in a lively area
Andrea - Posted: 1/15/2023
We are so pleased to hear you enjoyed your stay with us and look forward to hosting you again soon.
Nox Cape Town staff
Rating 5
Great modern apartment with scenic views. Perfectly located with a short 10min walk to the V&A.
Highly recommend, we really enjoyed our stay.
Susan - Posted: 1/11/2023
We are so pleased to hear you enjoyed your stay with us and look forward to hosting you again soon.
Nox Cape Town staff
Rating 5
Had a fantastic stay at Moullie point in Cape Town. The apartment is furnished beautifully with top notch Smeg appliances and everything you need for self-catering, including a Nesspresso machine. Immediately felt at home and comfortable when we checked-in. Lovely apartment, very safe and secure, will most certainly be staying here again.

The only challenge was 'load-shedding'. Not having electricity for most of the day was a real challenge, especially with a toddler, the backup power does not last at all so be wary of this. Nothing will work including the internet if the power is out. A larger full back-up power system would mitigate this and improve the overall experience. Load-shedding in South Africa can put a real dampener on your experience.
Ashley - Posted: 1/4/2023
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with us and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 5
It was the best AirBnb-Experience, I‘ve ever had. We felt like home in this beautiful apartment. When we get back to Capetown, we definitely will get back to this apartment.
Theresa - Posted: 12/18/2022
We are so pleased to hear you enjoyed your stay with us and look forward to hosting you again soon.
Nox Cape Town staff
Rating 5
It is a beautiful apartment with amazing views! It was recently renovated, so it had everything we needed!
Luuk - Posted: 12/6/2022
Thank you so much for your review. We are really glad you enjoyed your stay with us!
Nox Cape Town staff
Rating 5
Perfect location with views of both mountains and beach. Beautiful spacious apartment with all the conveniences. Lovely boardwalk and easy walk to V&A waterfront for eating and shopping. Do double check load sharing times so you plan to be out and about when electricity may be out. The Nox team was in constant communication with us about all details of our rental and the surrounding area making great recommendations. Would definitely recommend them for this location or others.
Dora - Posted: 12/6/2022
Rating 5
One of the absolute best AirBnB’s I’ve ever stayed in. Thoughtfully designed with every detail in kitchen, living room, bed room, bath tub. The views and windows are the best I’ve ever experienced around the world, with 180 degree views from Table Mountain and Lion’s Head on the West to the ocean in the east. The Sun sets right in the middle, making for a stunningly romantic evening. Would absolutely stay again.

Area is safe, and host was very responsive.
Richard - Posted: 12/5/2022
Thank you so much for your review. We are really glad you enjoyed your stay with us!
Nox Cape Town staff
Rating 5
absolutely stunning, couldn’t have asked for anything better! thank you for an amazing stay
Emily - Posted: 12/4/2022
We appreciate your kind words and positive review. Thank you so much and we are looking forward to assisting you with accommodation in the future.
Nox Cape Town staff
Rating 5
Die Unterkunft ist der absolute Wahnsinn - können wir jedem nur sehr empfehlen.
Die Lage ist Ideal um Kapstadt zu erkunden. Fussläufig ist der Oranjezicht Market, die V & A Warerfront und einige sehr tolle Caffes und Restaurant schnell zu erreichen.
Die Seapoint Promenade direkt vor der Haustür lädt zu morgendlichem Joggen ein.
Die Aussicht aus der Wohnung auf das Meer und dem Lions Head sind traumhaft.
Die Wohnung ist mit allem ausgestattet was man sich wünschen kann. Besonders das Equipment in der Küche verleitet einem sehr einfach im Apartment zu kochen und die Aussicht zu genießen.
Es steht bei Wunsch ein Zimmerservice nach Vereinbarung zur Verfügen.
Patrick - Posted: 11/18/2022
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with us and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 5
Excepcional
There are no comments available for this review
Peter - Posted: 11/13/2022
Rating 5
Perfect location and apartment for a CPT stay.
Fantastic location and facilities. Great staff.

Luke - Posted: 11/12/2022
Thanks for the review. We’re happy you enjoyed your time with us.
Nox Cape Town staff
Rating 5
We had a wonderful stay. The place is tastefully decorated, warm and cozy and the location is amazing. Wish we could have stayed longer.
Shamala - Posted: 11/8/2022
We’re delighted you enjoyed your stay with us. Hopefully we can welcome you back soon.
Nox Cape Town staff
Rating 5
Perfect location and apartment for a CPT stay.
Fantastic location and facilities. Great staff.

Luke - Posted: 11/7/2022
Rating 5
Perfect location. The flat was exceptional in terms of quality in every way. We loved it and would highly recommend it. Beautiful. The local food market, Oranjezicht was well worth a visit as was Lily's restaurant. Both within 5 minutes walk.
Robert - Posted: 11/5/2022
We are so pleased to hear you enjoyed your stay with us and look forward to hosting you again soon.
Nox Cape Town staff
Rating 5
Stunning apartment and superb experience overall. Would highly recommend
Matthew - Posted: 10/27/2022
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with us and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 3
The accommodation was as described and perfectly located near the sea. Amenities in the apartment are modern. Worth a visit. A few niggles with construction guys guys in the building but that’s temporary and it’s a beautiful apartment.
Tebogo - Posted: 10/27/2022
Thank you so much for your review. We are really glad you enjoyed your stay with us!
Nox Cape Town staff
Rating 5
This was one of my top AirBnB stays. The apartment is perfect for a visit to Cape Town. It was the cleanest place I have EVER stayed. Everything we needed was available. The parking option was so convenient. I would definitely stay here again in the future and highly recommend for anyone visiting South Africa.
Meredith - Posted: 10/27/2022
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with us and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 5
What an amazing gem for a getaway, we wish we booked a longer stay! The apartment was simply amazing with all the amenities one could need. The sunroom was an amazing spot for an afternoon siesta with perfect views towards both the ocean and lions head! I highly recommend taking a long bubble bath during the loadshedding hours...Thank you for hosting us, we will defs be back!
Robyn - Posted: 10/27/2022
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with us and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 4
5 stars apartment. It is located in a central area close to the waterfront with a gorgeous views of the sea and the park. It has all the possible facilities and gadgets.
Tal - Posted: 10/27/2022
Thank you so much for your review of your experience with Nox. We hope to welcome you back to Cape Town soon!
Nox Cape Town staff
Rating 5
We had the most amazing stay in this beautifully decorated apartment. Felt like home away from home. Will definitely book again and again
Tamy - Posted: 10/27/2022
We appreciate your kind words and positive review. Thank you so much and we are looking forward to assisting you with accommodation in the future.
Nox Cape Town staff
Rating 5
Thanks Nox!! Everything; from check in to check out exceeded my already high expectations. The apartment was outstanding, stunningly planned out and in immaculate condition. All amenities were provided and all to the highest quality. Location was perfect, close to V&A for shopping and dining excellence. And a word for Peter....he was waiting for us on arrival and presented the apartment in a professional manner. he's also a super pleasant and happy guy. His communication was excellent throughout. Thanks again, we will be back!
Timothy - Posted: 10/27/2022
Rating 5
Not the first time staying here and probably not my last. Other than the obvious stuff like stunning space and fabulous location, it’s the small things like having plastic wrap, foil rolls and containers to preserve food that I really appreciate. Makes the space homey. Thank you!
Phemelo - Posted: 10/27/2022
Rating 5
Best airbnb we have ever stayed in. The location is fantastic very central with stunning views of not just the ocean but the mountains as well. The apartment is absolutely stunning, so much attention to detail and felt so luxurious with all its high end appliances and beautiful design but still felt warm and homely. It had everything you could ever need and more.
Kyle - Posted: 10/27/2022
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with Nox and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 5
Absolutely superb stay. The host team and extremely communicative and professional. The apartment is pristine and very spacious and loaded with amenities. There is a daily cleaner, which is a unique touch you won't find at other AirBnB's in Cape Town. I've stayed at over 30 places in the past 5-7 years, and this is definitely at the very top of the list. Very impressed.
Carl N. - Posted: 10/27/2022
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with Nox and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 5
Fell in love with this apartment. Beautifully furnished and feels like home away from home. Gorgeous views and everything you might need.
Nicky - Posted: 10/27/2022
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with Nox and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 5
The apartment was beautifully decorated, very convenient to the Waterfront Wharf, and NOX's representative, Peter, did an excellent job hosting us. Very positive experience.
Mitchell - Posted: 10/27/2022
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with Nox and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 5
one of the most beautiful homes I've visited in cape town, well equipped, the beach is just across the road and it's close to a lot of restaurants and v&a waterfront.
Rudzani - Posted: 10/27/2022
Thank you so much for your review. We are really glad you enjoyed your stay with us!
Nox Cape Town staff
Rating 5
First things first, the place is gorgeous. So gorgeous, you really can’t imagine anyone offering better and will find yourself wishing your stay was longer. The service was delightful, quick responses and open to chat before and during the stay along for an extra level of peace of mind. They help you as best they can with anything you may need and any hiccups you experience - honestly going beyond the extra mile. View is second to none. Loved that it was close to everything so very convenient, especially if it’s your first trip to cpt.
Molatelo - Posted: 10/27/2022
We appreciate your kind words and positive review. Thank you so much and we are looking forward to assisting you with accommodation in the future.
Nox Cape Town staff
Rating 5
Stay in CT Airbnb’s regularly.
This is one of the best 1 bed apartments.
Highly recommended.
Will definitely be back again!
Craig - Posted: 10/27/2022
Thank you so much for your review. We are really glad you enjoyed your stay with us!
Nox Cape Town staff
Rating 5
Amazing
Greig - Posted: 10/27/2022
Thanks for the review. We’re happy you enjoyed your time in Cape Town.
Nox Cape Town staff
Rating 5
Nox managed everything perfectly, from logistics and communication, check in at midnight and very flexible around everything
The property is amazing, decorated beautifully, with all the outage problems going on in the city we disk t suffer
Much as they have a solar battery and helped us to use electricity when it was
Down for the rest
100% recommended to anyone
Edwin - Posted: 10/27/2022
We appreciate your kind words and positive review. Thank you so much and we are looking forward to assisting you with accommodation in the future.
Nox Cape Town staff
Rating 5
Unparalleled! Stunning views of both the ocean and the mountains, incredible location! Walkable to nearly everything you need and the rest is no more than a 5 min drive away! Apartment was clean, well furnished and even equipped with basic cooking necessities (oil, salt, pepper, herbs). Excellent security as well, we felt very safe and secure. There was a small portable speaker for us to enjoy music with friends over dinner or listen to calming sounds in the literally perfect bathtub. The enclosed balcony was our absolute favourite part, with windows all the way around and above you, it feels like a dream. Most nights we left a window open to enjoy the sounds of the ocean and the breeze, but were also able close them up and stay cozy on windy, rainy days. Don't even consider somewhere else if you're deciding between here and another place, this is it!
Elena - Posted: 10/27/2022
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with Nox and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 5
Best of the best. Perfect in every way….if you are looking for the perfect getaway spot for two..
Leonard - Posted: 10/27/2022
Thanks for the review. We’re happy you enjoyed your time in Cape Town.
Nox Cape Town staff
Rating 5
Great place great service!
Jessamy - Posted: 10/27/2022
Thank you so much for your review. We are really glad you enjoyed your stay with us!
Nox Cape Town staff
Rating 5
lovely apartment with great veiws.
Armand - Posted: 10/27/2022
Thanks for the review. We’re happy you enjoyed your time in Cape Town.
Nox Cape Town staff
Rating 5
We absolutely loved our stay at Serenity, the apartment is absolutely beautiful, stunning decor and the views were amazing. Everything has been thought about here and everything you could want was on hand. Even a washing machine and tumble drier which came in super handy for us. The bed was massive and really comfy and the bathroom is huge with a lovely shower and big bath tub. The location of the property was ideal for us, having visited Cape Town a few times this by far was the best place we have stayed. It felt like a home away from home, some nights we decided to stay in and cook because we just loved being in the apartment so much (with those views it felt silly to go out!). We were also surprised to find we had a lovely lady called Gloria who would come and clean the apartment each day which was an added bonus. Thank you so much for a great stay!
Kelsey - Posted: 10/27/2022
We appreciate your kind words and positive review. Thank you so much and we are looking forward to assisting you with accommodation in the future.
Nox Cape Town staff
Rating 5
The most perfect location and such nice views. As well as a wonderful interior, it offered everything you can imagine and more. Highly recommend staying here!
Ethan - Posted: 10/27/2022
We’re delighted you enjoyed your stay with us. Hopefully we can welcome you back soon.
Nox Cape Town staff
Rating 5
Absolutely loved the stay, would 100% recommend it and I do hope we will be back soon!
Apartment was clean and beautiful, check in and communication was clear, position was excellent and the afternoon walks on the promenade such a pleasure.
Thank you very much!
Jayne Kelly - Posted: 10/27/2022
We appreciate your kind words and positive review. Thank you so much and we are looking forward to assisting you with accommodation in the future.
Nox Cape Town staff
Rating 4
over all this stay has been great, it a few minutes away from everything you want to do in cape town
close to all major routes, the property has great views and very homely

The Hosts have been great no issues whatsoever
Kabelo - Posted: 10/27/2022
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with Nox and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 5
Fantastic apartment with stunning views and all of the comforts!
Divan - Posted: 10/27/2022
Thanks for the review. We’re happy you enjoyed your time in Cape Town.
Nox Cape Town staff
Rating 5
This is an amazing apartment. So many details have been thought of including two tv’s in the lounge and bedroom. The massive windows which allow natural light and uninterrupted views of the ocean. The hosts are really amazing and did a great job in organizing some things for me before we checked in. I would definitely recommend a stay there and utilizing Nox rentals!
Tebogo - Posted: 10/27/2022
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with Nox and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 5
Lovely place great location definitely worth the money closer to all the activities I wanted to do. And the place is spacious and very beautiful inside and has quality furniture.
Phumzile - Posted: 10/27/2022
Thank you so much for your review. We are really glad you enjoyed your stay with us!
Nox Cape Town staff
Rating 5
Thank you so much for such an amazing experience…your apartment was exactly as advertised..very clean, beautiful sea views..amazing host…we really enjoyed staying there and will definitely come back one day. Expect to host many people from Botswana from now onwards.
Mercy - Posted: 10/27/2022
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with Nox and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 5
Nox’s place is at a perfect location, with incredible views, very easy to get around with public transportation and walking distance to awesome restaurants. Nox’s place is great, very clean and has everything you need. Looks exactly like the pictures.
Sabelo - Posted: 10/27/2022
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with Nox and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 5
As beautiful as it is in the pictures, great views, accommodating host. Absolutely loved it!
Dineo - Posted: 10/27/2022
We’re delighted you enjoyed your stay with us. Hopefully we can welcome you back soon.
Nox Cape Town staff
Rating 4
great place
Thembisa - Posted: 10/27/2022
Rating 5
A beautiful unit with gorgeous views. Very tastefully decorated and very comfortable to stay in. Within walking distance to Lily's on Beach Road and close to Mano's in Main Road too - both lovely restaurants.
Kirsten - Posted: 10/27/2022
Thanks for the review. We’re happy you enjoyed your time in Cape Town.
Nox Cape Town staff
Rating 2
This place is gorgeous, but the management company charged me for dry cleaning the pillows and towels because they had some make up stains on them. I've never had this experience in any hotel or airbnb, especially such a pricey one. Be careful with the management of this place.
Chana - Posted: 10/27/2022
Thank you so much for your review of your experience with Nox. We hope to welcome you back to Cape Town soon! We do appreciate you working with us to have the stained items cleaned.
Nox Cape Town staff
Rating 5
We had a wonderful stay! The appartement was incredible, as well as the view and the location! We will definitely come back!
Morgane - Posted: 10/27/2022
Rating 5
Amazing views. Beautiful home with all the essentials and the best service. Loved the champagne ? to celebrate my partner’s birthday he felt. Very special touch. Would definitely visit again. See you soon
Thembi - Posted: 10/27/2022
We are so pleased to hear you enjoyed your stay with Nox and look forward to hosting you again soon.
Nox Cape Town staff
Rating 5
A great flat for a couple or 2 friends who are happy to share a double bed, full bathroom and a great view from the 6th floor.
the flat has great temperature control, comfortable & stylish furniture and all the necessities for a cape town holiday stay.
Carla - Posted: 10/27/2022
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with Nox and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 5
Clean, good neighborhood and value for money!
Maxence - Posted: 10/27/2022
Thanks for the review. We’re happy you enjoyed your time in Cape Town.
Nox Cape Town staff
Rating 4
This apartment screams luxury and comfort. Sometimes not an easy balance to perfect!
everything was very well thought out, the place was short of nothing. amazing views, the sound of the ocean, very spacious, neighbouring rooms are far apart, clean and luxurious!

absolutely nothing to fault.

Anónimo - Posted: 10/27/2022
Rating 5
The apartment is in a perfect location with beautiful views. It was perfectly clean and beautifully decorated. It had everything you could possible want and more. Definitely will be back! Thank you to Nox and Matt.
Fiona - Posted: 10/27/2022
We are so pleased to hear you enjoyed your stay with Nox and look forward to hosting you again soon.
Nox Cape Town staff
Rating 5
We have stayed in many places on the Atlantic Seaboard but without a doubt the stay at this Airbnb was our absolute favorite.
The apartment is filled with many classy, thoughtful finishes while still managing to remain warm and cozy.
The view from the apartment is really special and pictures do not do justice.
Will definitely be back and 11/10 would recommend to others!
Kelsey - Posted: 10/27/2022
We appreciate your kind words and positive review. Thank you so much and we are looking forward to assisting you with accommodation in the future.
Nox Cape Town staff
Rating 5
Lovely host and stay. Apartment has good energy, is clean and well located.
Ushir - Posted: 10/27/2022
Thanks for the review. We’re happy you enjoyed your time in Cape Town.
Nox Cape Town staff
Rating 5
A beautiful and well appointed apartment, it was noteworthy to stay in such a lovely place.
Natalie - Posted: 10/27/2022
Rating 5
Nox was great, super responsive and helpful. No issues at all
Josh - Posted: 10/27/2022
Thank you so much for your review. We are really glad you enjoyed your stay with us!
Nox Cape Town staff
Rating 5
It’s a lovely new furnished Appartment
Rene - Posted: 10/27/2022
We are so pleased to hear you enjoyed your stay with Nox and look forward to hosting you again soon.
Nox Cape Town staff
Rating 5
Perfect modern apartment with great views of the ocean.

I will definitely be back
Nolwazi - Posted: 10/27/2022
Thanks for the review. We’re happy you enjoyed your time in Cape Town.
Nox Cape Town staff
Rating 5
Best place ever, my home away from home. Every time I come to Cape Town this is like my home.
Stephanie - Posted: 10/27/2022
Thanks so much for your positive feedback. We are so pleased you enjoyed your stay with Nox and look forward to welcoming you back in the near future.
Nox Cape Town staff
Rating 5
What an incredibly beautiful place. Super modern, clean, the decor is so stunning.

The view is incredible. The apartment is very well equipped. I loved every minute of my stay.

Check in was easy and overall I’m super pleased.

I come to Cape Town a lot and will definitely be coming back only to this apartment. It’s truly mind blowing. Thank you for allowing me to stay in your beautiful home. I didn’t want to leave.
Stephanie - Posted: 10/27/2022
Thank you for your stunning review Stephanie. So glad you loved your stay with us and hope we can welcome you again soon!
Nox Cape Town staff
Rating 5
An amazing apartment in a great location within walking distance to everything. We loved our stay and didn’t want to leave, we will definitely stay again. Highly recommend!
Candice - Posted: 10/27/2022
Thanks so much for your review. So glad you loved your stay with us and can't wait to have you back!
Nox Cape Town staff
Rating 1
Amazing apartment, horrific covid experience with management company

This review oddly has nothing to do with the property. The property itself is actually perfect. Our issue is with the management company that runs it.

My whole family (including 5 month old baby) unfortunately tested positive for covid on the second day of our stay. This ruined our holiday, but our experience at this property made it much worse.

As soon as we found out, we let the management company know and asked them what we should do as per Airbnb’s recommendations. Their response, was to tell us that we would still be expected to check out on our last day, which was day 3 of our 10 day quarantine. This was because they had another booking the day we checked out. We were all positive and also symptomatic.

We were very concerned about this but managed to find somewhere else that would take us, however they could only accommodate at 4pm and our check out was at 10am. Obviously we couldn’t exactly go and have lunch somewhere to pass the time. By law we were supposed to be in quarantined isolation, but the management company insisted we left at 10am. They eventually offered us accommodation in some of their vacant properties, the only caveat was that the cost was at least 4-5 times more than what we were paying which was in no way possible. Getting covid is hardly winning the lottery.

After several stressful and upsetting calls and messages with the management company, eventually they offered to put us up for a few hours at another property until our new property was ready all we had to do was ‘contribute’ R500-R600 to the cleaning process which we thought was as reasonable as we were going to get, so agreed. When the details came through, it was too good to be true with a bill more than 5 times that sum. This would be considered by some as extortion, but we had no other choice so had to accept.

We then had to check out, carrying all of our luggage through the communal areas of the building while fully symptomatic while also trying to treat a baby with covid. We were as responsible as we could have been, but still had to use communal facilities on a very hot day whilst contagious with covid symptoms.

We then had to drive, again while fully symptomatic with a screaming baby in the car, endangering our own lives as well as others, so that the property was available for their next booking.

Airbnb offered very little support throughout this ordeal. Their actual policy (we only saw this late) is to cancel all upcoming bookings following a positive covid case at one of the properties. Neither Airbnb nor the management company enforced this. In fact I think it’s highly unethical to put guests into a property on the same day they had a confirmed positive cases. If this is how these properties behave, this may well be where we caught covid in the first place, as we have been very careful throughout our holiday and were surprised when we caught it.

This has been one of the worst experiences I’ve ever had on holiday.

I don’t blame the property owners, but hope they see this and know what kind of management company they use. I also hope that whoever is in the property after us, goes to get themselves tested.

Airbnb - do better!
Panayota - Posted: 10/27/2022
Thank you for your review. As per your chat with our MD, we are so glad we could come to an amicable understanding and we look forward to welcoming you again.
Nox Cape Town staff
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