Terms and Conditions
Updated: November 2021
Below are some highlighted terms and conditions that we believe are most important to communicate. Upon confirming a reservation you are bound to the full Reservation Agreement here.
- All bookings will receive a full refund if cancelled more than 42 days (6 weeks) prior to the arrival date.
- Bookings cancelled between 42 & 30 days prior to arrival, forfeit the deposit.
- Bookings cancelled within 30 days of the arrival date, forfeit the full payment.
- Standard check-in time is 2pm on the day of arrival.
- Check-out time is before 10am on the day of departure.
- We will try to accommodate all other arrival and departure times. If you have any special requests, please contact the office to arrange this prior to the date of your arrival.
- To guarantee early arrivals or late departures, an additional fee of half a day's rental may be charged.
- Upon check-in, you may be required to produce proof of identification and your credit card.
- Should guests not check-out at the agreed time on the check-out date, the manager will be entitled to charge for the overstay at a rate of up to double the average rate of their current stay, plus all applicable Guest Fees, Taxes and any legal expenses incurred.
- It is important to note that by agreeing to our terms and conditions, the guest authorises Nox to utilise their deposit to cover any breakages or damages to the property.
- In order to confirm a reservation, a deposit payment of 50% is due within 72 hours of written confirmation of booking.
- A balance payment of 50% is due 30 days prior to arrival.
- We require a verification on Superhog for damage deposit purposes. More can be found here.
- We charge a once-off per booking fee of R495.