“We’re at your service” – A Nox Core Value

At Nox, we're dedicated to ensuring you have a brilliant stay. Our goal is simple: we want you to feel right at home while enjoying the very best of Cape Town. Think of us as your local connection; professional enough to handle every detail, but friendly enough to know exactly how you like your coffee.

What's included in your stay?

We believe the best holidays are the ones where you don't have to worry about the small stuff. Every Nox booking comes with these complimentary essentials:

A Warm Welcome: A personal meet-and-greet at your property to get you settled.
24-Hour Concierge: Your personal host is on hand throughout your stay to help with anything you need.
Daily Housekeeping: Our team keeps things tidy every day (excluding Sundays and Public Holidays).

Personalise your holiday with Nox Shop

Want to take your trip to the next level? Our Nox Shop offers a handpicked selection of services and local experiences. Whether you're looking for a bit of pampering or a practical solution for the kids, we've got you covered.

Grocery & Snack Packs

Skip the supermarket queues. We offer everything from Breakfast Essentials and Local Favourites to Vegan Grocery Packs. If you're arriving late, our At Home Summer Braai Packs or Kiddies' Snack Packs are perfect for an easy first night.

In-house Experiences

Why go to a spa when the spa can come to you?

Wellness: Book an in-house massage, a session with a personal trainer, or rent a yoga mat.
Private Dining: Enjoy a professional Chef Experience or a traditional South African Braai (a wood-fired BBQ) prepared right at your villa.

Family & Child Services

Travel light and leave the bulky gear at home. We provide rentals for Travel Cots, High Chairs, and toys. We can also arrange professional Babysitting and Nanny services so you can enjoy a night out on the town.

Airport Transfers

Start your holiday the moment you land. We'll arrange a seamless, comfortable transfer from Cape Town International directly to your front door.

Special Occasions

Celebrating something big? From VIP Romantic Packs and fresh bouquets to South African sparkling wine, we love adding a bit of magic to your stay.

Sustainability

We love Cape Town and want to keep it beautiful. Our sustainability initiative partners with local brands to provide high-quality, eco-friendly products that look after the planet while you enjoy your stay.

Explore the Mother City

Cape Town is a world-class destination with a local heart. Use our Online Travel Guide to find the best hidden gems, from secret sunset spots to the most vibrant cultural tours. You can book curated experiences directly through us, making your itinerary as relaxed or as adventurous as you like.

our team is always looking into and developing new ways to offer the most memorable experiences during your stay with us.

FAQs about Nox's guest services

Can I check in at any time?

We love to welcome you in person! Our standard check-in is from 2:00 PM. If you're arriving on a late-night flight, just let us know; our 24-hour concierge service ensures someone is there to hand over the keys and show you around.

Is housekeeping provided every day?

We provide housekeeping Monday - Saturday to keep your retreat sparkling. Please note this service isn't available on Sundays or Public Holidays, though we can easily arrange extra cleaning on those days for a small additional fee if booked in advance.

What exactly is a "Braai"?

It's the heart of South African social life! A braai is a traditional wood-fired BBQ. If you want the authentic experience without the prep, we can even send a chef to host a "Traditional Braai" for you at your property.

Do you cater for families travelling with toddlers?

Absolutely. We aim to make family travel stress-free. You can rent high chairs, cots, and even crates of toys through the Nox Shop. We also offer reliable babysitting services if you fancy a quiet dinner at one of Cape Town's award-winning restaurants.

How do I order groceries before I arrive?

Once your booking is confirmed, you can browse the Nox Shop to select your grocery packs. From "Vegan Essentials" to "Braai Packs," just place your order, and we'll ensure everything is chilled and ready in your kitchen when you arrive.

Can you help with transport around Cape Town?

Definitely. Beyond our airport transfer service, our concierge can help you book reputable private drivers or suggest the best ways to navigate the city, ensuring you get to the sights safely and comfortably.